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Citizen and Stakeholders Communication Platforms

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Our ambition

Integrating citizen participation as a real part of smart cities policy at all levels of decision and implementation The target would be a measurable objective of systematic integration of citizen participation from the outset in smart cities projects and policies

Take up of smart cities services

  • Usage: by 2020 10 million citizens actively using smart cities and e-governance platforms on a regular basis;  by 2025 : 30 million active on a regular basis.

  • Participation: by 2020 5 millions of participants to on line and offline engagement and codesign processes ; by 2025 : 15 millions of participants.

  • Co-creation: by 2025 3,5 millions of co-creators (services, mobile apps, platforms). 

Inclusion targets

All actions of the AC CF are strictly connected to social inclusion. Our goals are  not to generalize participatory practices, but  to raise the awareness on diversities and inequalities within  EU urban societies. To fostering inclusive smart cities and communities the following targets are taken into account:

  • Gender: by 2025 at least 40% of each sex among participants to online -offline engagement and co-design – co creation activities.

  • Ethnicity: by 2025 at least 10% of migrants among actively engaged citizens (baseline: over 504 mln EU population in 2014 and 72,4 mln international migrants estimated in the EU in 2013 for a 14% average share (OECD/UN).

  • Class and poverty: by 2025 at least 12% of engaged citizens residing in urban peripheries and poorest neighbourhoods (baseline: 16,4% poverty rate EU-Eurostat).

  • Age: by 2025 at least 15% of actively engaged citizens from the age group 65+ (baseline: EU population 65+ represents 18,5%  of the total) and child-family friendly approaches crosscutting citizen engagement methodologies.


Our case

Engaging citizens and stakeholders with effective communication platforms are required to ensure citizen impact is delivered by smart cities. Effective knowledge sharing is critical for replicating solutions at a wider scale in other Action Clusters. Smart Cities needs to include smart citizens and smart cooperation. 

Focus is given to centering programs around citizens. This can be considered an ‘architectural’ approach design, where form follow function. Placing citizens as a primary design element, not a secondary consideration of measurement. The need for metrics is a common missing element and developing social KPI will consider ways to link citizens into smart city design and policy making.


Our effort

There are currently 61 commitments within the Citizen Focus cluster and a working team of about 10 people are working this initiative. The  group includes academic, ngo, governance and business. The aim is to expand the working team to 15-20. 

Initial findings were produced in “Handbook: Principles and Enablers for Citizen Engagement”.

A work plan is in place that will guide the team through different stakeholder groups and sources of knowledge. This includes policy makers and implementers, available commercial solutions, academic research, grass root organizations and other EIP initiatives and commitments. 

Three main areas of focus are identified:

  • Citizen communication that are effective, inclusive and put citizens in solution design.

  • Knowledge sharing that extends knowledge sharing into knowledge adoption.

  • KPI for social factors that allow cities to evaluate citizen human rights.


Our approach

1) Learning and Preparing creates the tools to collect and analyze information. This involves understanding how citizen communication and knowledge sharing is currently defined and solved from multiple perspective and variables. This enables an inclusive and concise understanding of the stakeholders, communication modalities and inclusive citizenry. 

  • Mapping of key variables: stakeholders, people, communication platforms.

  • Scan of primary knowledge areas; globally recognized documents, reports guides and best practice, academics and thought leaders, EIP consortium, Smart City programs, Grassroots ngo and Citizen Engagement initiatives.

  • Create alignment and ties with EIP projects and larger EU audience.

2) Gathering and Analyzing will gain a deeper and broader understanding and uncover potential tools. This will include a detailed analysis of platforms, practice and policy related to citizen communication and knowledge sharing. 

  • Uncover and define effective tools.

  • Research key problems and opportunities.

  • Align online/offline communications.

  • Optimize communication and knowledge sharing with consideration of needs and habits.

  • Map finding vs. goals.

  • Develop social KPI .

3) Summarize and Recommend will report finding with tools and best practice in a holistic and process oriented approach. These will be validated through smart city project and success stories shared. 

  • Focus on relevant information and feasible recommendations.

  • Consider the larger holistic system of stakeholders and EIP format.

  • Propose guidelines for social indicators in communication and knowledge sharing to affect city policy makers.


Our action

Current Status:

  • A detailed work plan has been created with actionable tasks.

  • Several tasks have been assigned to team members. 

  • Promotion within EIP is being developed for strategic partnerships and to recruit more team members. 

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