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Tools for Decision Making, Management and Benchmarking

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Our ambition

To monitor gaps with available tools & define appropriate KPIs and its relation with Standardisation issues. 

This initiative focuses on the identification of needs from decision makers when entering into a smart and sustainable program for the city or community. We bring together commitments addressing these issues and expressing a need for tools (i.e. initial “standardised” audits, set of best practices and success stories, integrated planning and follow-up of action plans, management related methodologies and guidance, methods for data collection, analysis and reporting for a follow-up of actions’ efficiency then improvement management system approach). Together we analyse existing KPIs and we monitor the need for additional KPIs (including how to measure and collect data in such a way that comparison would be possible for replication and reporting purposes). In addition, we also look at what kind of appropriate standardisation related work could be proposed/launched to better and more systematically meet the objectives. 

In this context, we consider and work with all standardisation related developments, both at EU level (CEN, CENELEC, ETSI, EU projects, …) and globally (ISO, IEC, ITU), and thus contribute to coordinating initiatives and converging to common set of standards.


Our case

Motivate and engage decision makers for long-term decisions – considering citizens' engagement.


Our effort

We are 25 commitments mainly represented by cities and some associations and we welcome more SMEs and Citizens to engage with us. 

Close collaboration with other initiatives is key, in order to optimize and facilitate experiences’ exchanges between different commitments where projects/programs have been implemented and where existing feedback and identified tracks for improvement are available., Particular emphasis is given to identify good practices, how to “design restitution” in order to promote replication, to develop guidelines and progress reporting schemes, related reference documents for integrated planning, management and follow-up phases, to help implementers optimising and branding actions, as well as setting a permanent improvement strategy in place.  Our work will feed into the Smart City Guidance Package. As many other initiatives relates to standardisation, we will consider, coordinate and gather these needs from other initiatives for a clear understanding of standardisation needs, as well as we aim to harmonize numerous standardisation initiatives at EU level and internationally.


Our approach

  • Identification of commitment needs.
  • Exchange with EU-projects/initiatives.
  • Collect and map standardisation work both at EU and global level.
  • Workshop validating KPI categories and indicators.
  • Development of a work programme.

Our action

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Identification of commitment needs

  • Number:  25 commitments from the EIP.

  • Target audience: Any commitment measuring performance or that can provide input to the work.

  • Method: Survey/interview, desk research, collection of existing work.

  • Agreeing on 5-6 major KPIs related categories.

  • Impact: Understanding of lacking aspects of KPIs feeding into a set of 10-12 KPIs. 

  • Interlinks: Action Clusters Citizen Focus, Mobility, Business Models.

  • Next step/feeds into: Use findings for a common framework for EU benchmarking as a major input to replicability/scalability, then for policy input at CEN/CENELEC/ETSI (ESOs) & ISO, IEC; ITU (SDOs).

Exchange with EU-projects/initiatives

  • Number:  10 EU initiatives.

  • Target audience: CELSIUS, STEP UP, CITYkeys, SCIS, REMOURBAN, european energy award (eea), Standardization, Urban Platform, ESPRESSO.

  • Method: Workshops.

  • Impact: Alignment of a common position of EU initiatives and EIP SCC commitments.

  • Interlinks: Covenant of Mayors, DGs, JRC, ESOs, SDOs.

  • Next step/feeds into: Use findings for policy input at CEN/CENELEC/ETSI (ESOs) & ISO, IEC, ITU (SDOs) and workshop during EUSEW 16 for agreeing on a common framework of KPIs for benchmarking.


  • Number:  50 participants.

  • Target audience: stakeholders to adapt set of KPIs.

  • Method: presentation & roundtable discussion.

  • Impact: Agreeing on a common framework of KPIs for a quick and appropriate benchmarking to help in replication/scaling-up and decision making process.

  • Interlinks: Citizen Focus, Mobility, Business Models, Urban Platform.

  • Next step/ feeds into: Use findings for policy input at ISO and for development of WP. Use findings for a common framework for EU benchmarking as a major input to replicability/scalability, for policy input at CEN/CENELEC/ETSI (ESOs) & ISO, IEC, ITU (SDOs).

Development of a work programme

  • Number:  One for major KPIs’ categories, one for KPIs definition and evaluation/calculation/measurement.

  • Target audience: stakeholders to adapt set of KPIs, standardisation to plan work on standardised/coordinated KPIs measurement.

  • Method: Meetings, Webinars, Standardisation specific working groups.

  • Impact: Final set of KPIs’ categories (5-6) and major KPIs (10-12) with work (i.e. standardisation) for KPIs determination (i.e measurement, calculation, evaluation methods).

  • Interlinks: Citizen Focus, Mobility, Business Models, Urban Platform, EU projects and initiatives, ESOs.

  • Next step/ feeds into: CEN/CENELEC/ETSI (ESOs) work proposal and preliminary testing phase within EU projects/initiatives test.


Latest news

During the Tools for Decision Making break-out session at the EIP-SCC 2016 General Assembly, the Initiative team has been organising a number of workshops mainly focusing on the definition of KPIs to monitor the EU smart cities roll-out. KPIs will be included in the Guidance Package.

The meeting focused on the definition of subcategories for KPIs. The outcomes from this session will be analysed and added to the categories where KPIs are needed:

  • KPIs for Program Management & Evaluation (Improvement)
  • KPIs for Decision Making & investing
  • KPIs for Project Evaluation-benchmarking
  • KPIs for reporting and communication

KPIs will also be added to the sub-themes: People, Planet, Prosperity, Governance, Replication & Scalability.

Results will be circulated with the initiative members and there will be presented during a workshop to be organized in October in Brussels, during the Open Days.


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